Jinan Xinjinlong Machinery Co., Ltd., with its global service network and professional after-sales support system, has become a leading manufacturer of high-quality fabric recycling machines, providing installation, training, and after-sales services worldwide. Its services cover more than 20 countries and regions, offering worry-free support to overseas customers.
The company has established multiple agent networks and service outlets globally, covering major textile industry clusters in Southeast Asia, the Middle East, and Europe. For overseas customers, it provides on-site installation services, with an experienced technical team responsible for equipment commissioning and production line integration, ensuring the equipment is put into operation according to standards. One Southeast Asian recycling company reported that the installation and commissioning cycle was 30% shorter than the industry average. Training services are conducted in both Chinese and English, including operation manuals, on-site practice, and troubleshooting. The operating interface supports bilingual switching, ensuring overseas employees quickly master equipment operation skills. Online video training and technical guidance are also provided to meet future skills enhancement needs.
After-sales service has established a "24-hour response + 48-hour on-site arrival" mechanism. It maintains a global inventory of commonly used spare parts worth 5 million RMB, which are delivered quickly through international logistics. The equipment's mean time between failures (MTBF) exceeds 5000 hours, and the after-sales service satisfaction rate reaches 98%. In addition, the company provides equipment upgrade and renovation services, and conducts technical iterations and equipment optimizations to meet the local environmental standards and capacity upgrade needs of overseas customers, extending the service life of equipment by 3-5 years, truly realizing the "global sales, local service" guarantee model.